Austin xDSL Survey

What primary Operating System do you use with your xDSL service?

    
Windows 95/98
Windows NT
Windows 2000		 Windows Millennium
MAC/Apple
Linux		 Sun Solaris
Other UNIX
Other
     

What type of DSL service do you have?		    
ADSL SDSL ADSL Lite or UADSL

Do you live in the Austin metropolitan area?		    
Austin metro area Outside the Austin metro

Who is your xDSL provider?		    
Verio
Flashcom
IXC
Savvis 		Lyceum
Jump.net
CCS		 Texas Net
Southwestern Bell
Other

From the date of your order, how long did it take to get your xDSL service installed?		    
less than 14 days
14 to 21 days		 21 to 30 days
30 to 45 days		 more than 45 days

How long have you had xDSL service?		    
less than 3 months
3 to 9 months

9 months to 1.5 years
1.5 to 3 years

 over 3 years

For what primary purpose did you purchase xDSL service?		    
host servers (FTP, Web...)
video conference		 VPN or LAN access
play online games		 general use

How many computers do you connect to the Internet using your xDSL service?		    
one
two		 three
four		 five
more than five

Do you have static IP addresses or dynamically assigned IP addresses via DHCP?		    
static IP dynamic IP

Who is the vender who installed your xDSL service?		    
NorthPoint
Covad		 Southwestern Bell
My ISP		 Other

How would you rate your level of satisfaction with your xDSL service?		    
very satisfied
satisfied		 neutral
unsatisfied		 very unsatisfied

What is your monthly ISP cost for your xDSL service, NOT including access charges?		    
less than $20
$21 to $33
$34 to $50		 $51 to $75
$76 to $125
$125 to $250		 more than $250

How many instances of DSL service unavailability have you experienced?		    
none
one or two		 three or four
five to seven		 more than seven

When you have experienced service problems, what was the average amount of time it took, before service was restored?		    
no outage
less than 2 hours
2 to 6 hours		 6 to 12 hours
12 to 24 hours		 24 to 72 hours
more than 3 days

What was the reason(s) for the service unavailability?		    
Local PC problem
xDSL modem problem		 Circuit problem
ISP problem		 Other

 
     
     
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