Austin RR Info
Austin Road Runner Survey
If you complete this survey, you will remain completely anonymous.
Do you live in the Austin metropolitan area?
Austin metro area
Outside the Austin metro
What primary Operating System do you use with your RR cable modem service?
From the date of your order, how long did it take to get your RR cable modem service installed?
less than 14 days
14 to 21 days
21 to 30 days
30 to 45 days
more than 45 days
How long have you had RR cable modem service?
less than 3 months
3 to 9 months
9 months to 1.5 years
1.5 to 3 years
over 3 years
For what primary purpose did you purchase Road Runner?
VPN or LAN access
play online games
How many computers do you connect to the Internet using your RR cable modem?
more than five
How would you rate your level of satisfaction with RR cable modem service?
How many instances of RR service unavailability have you experienced?
one or two
three or four
five to seven
more than seven
When you have experienced service problems, what was the average amount of time it took, before service was restored?
less than 2 hours
2 to 6 hours
6 to 12 hours
12 to 24 hours
24 to 72 hours
more than 3 days
What was the primary reason for the service unavailability?
Local PC problem
Cable modem problem
How would you rate RR's e-mail service?
How would you rate RR's news service?
How would you rate RR's web servers?
How would you rate RR's technical support?
How useful or desirable would you find a static IP address?
no desire whatsoever
Despite RR's "no server" policy, do you currently run any kind of server?
If you are running a server, what kind do you use most often?
Remote access server
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Austin RR Info