Austin Road Runner Survey

If you complete this survey, you will remain completely anonymous.


Do you live in the Austin metropolitan area?		    
Austin metro area Outside the Austin metro
     

What primary Operating System do you use with your RR cable modem service?		    
Windows 95/98
Windows NT
Windows 2000		 Windows Millennium
MAC/Apple
Linux		 Sun Solaris
Other UNIX
Other

From the date of your order, how long did it take to get your RR cable modem service installed?		    
less than 14 days
14 to 21 days		 21 to 30 days
30 to 45 days		 more than 45 days

How long have you had RR cable modem service?		    
less than 3 months
3 to 9 months

9 months to 1.5 years
1.5 to 3 years

 over 3 years

For what primary purpose did you purchase Road Runner?		    
general use
video conference		 VPN or LAN access
play online games		 high-speed downloading

How many computers do you connect to the Internet using your RR cable modem?		    
one
two		 three
four		 five
more than five

How would you rate your level of satisfaction with RR cable modem service?		    
very satisfied
satisfied		 neutral
unsatisfied		 very unsatisfied

How many instances of RR service unavailability have you experienced?		    
none
one or two		 three or four
five to seven		 more than seven

When you have experienced service problems, what was the average amount of time it took, before service was restored?		    
no outage
less than 2 hours
2 to 6 hours		 6 to 12 hours
12 to 24 hours		 24 to 72 hours
more than 3 days

What was the primary reason for the service unavailability?		    
Local PC problem
Cable modem problem		 Cable problem
ISP/network problem		 Other
     

How would you rate RR's e-mail service?		    
excellent
good 		acceptable
bad 		terrible
no experience

How would you rate RR's news service?		    
excellent
good 		acceptable
bad 		terrible
no experience
     

How would you rate RR's web servers?		    
excellent
good 		acceptable
bad 		terrible
no experience
     

How would you rate RR's technical support?		    
excellent
good 		acceptable
bad 		terrible
no experience
     

How useful or desirable would you find a static IP address? 		   
very desirable
somewhat desirable 		not desirable
 no desire whatsoever
     
Despite RR's "no server" policy, do you currently run any kind of server?    
Yes No  
     
If you are running a server, what kind do you use most often?    
FTP server
Game server
Remote access server		 Audio/Video server
E-mail server
Proxy server		 Web server
Other server
No servers

 
     
     
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